As a resident of Castlefield, my family and I had been relying on the Free bus (metro shuttle) no. 2 when we need to go to city centre or Northern Quarter. However lately it no longer pass Castlefield. Not just that, the route for all three metro shuttle have been very uncertain and changing so often that we no longer able to use them at all.
We are very disappointed with this.
In the email below I made a complaint to tfgm for the uncertain route and the very rude attitude by the drivers when we tried to clarify.
I do feel very disappointed and let down as the metro shuttle used to be part of our pride in manchester - we told our friends and relatives that this great city has free buses to take people around and that the people of Manchester are friendly and helpful. Well it's no longer the case, when people ask the bus driver they received rude snort with no answer.
Thank you and kind regards,
Adeline Cooke
Begin forwarded message:
From: adeline
Date: 26 June 2017 at 16:20:26 BST
To: customer.relations@tfgm.com
Subject: Complaints about Metro shuttle
I am very disappointed and angry by two metro shuttles no. 2 today who despite of us waiting for a long time on the exact sign of a bus stop, they refused to stop. Twice today on Deansgante - one on spinningfield stop the other on the barton arcade one.
A week ago I went on the metro shuttle from Piccadilly Station confused because it did not follow the route published on its own wall. When i asked the driver, he was very rude and refused to explain the route.
Yesterday my husband had the same experience trying to clarify the real current route with a metro shuttle driver in piccadilly station but he received a rude non-answer. The other driver he asked said that they do not stop at certain places anymore such as salford central due to management's dispute with salford station management.
These are very very unprofessional, disappointing ang embarassing for the city of manchester. With lots of visitors coming to manchester, if our bus drivers as rude, unhelpful and unprofessional, we are no better than a third world nation!
I hope tfgm and the council will consider having a consistent bus route ang hiring polite and helpful drivers in the very near future.
Regards,
Adeline Cooke
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